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Frequently Asked Questions

Orders, Shipping, & Returns

Is your packaging discreet?
Tabu packages are shipped in a plain brown mailer with no exterior branding. We keep the excitement inside the box, just for you.

What’s your return policy?
Your satisfaction is our top priority. We will honor a full refund to your original form of payment within 365 days of purchase. We only ask that you share your feedback at

How do I start my return?
Please reach out to our customer service team at We will provide step-by-step instructions on how to complete your return.

Personal Massager

How do I charge the massager?
To charge, plug the cable into a USB adapter or power accessory. Insert the other end into the base of the massager. Please note that the massager will not turn on if it is still plugged into a power accessory.

How do I turn on the heating feature?
When the massager is on, hit the power button again and the button will start blinking. That means the head of the massager is heating up. Allow a few seconds for the massager to heat to 97 degrees fahrenheit.

Is the massager waterproof?
Yes, our massager is 100% waterproof and is safe to use in the shower or bath. 

What is the massager made out of?
Our massager’s soft-touch exterior is made from 100% medical grade silicone. 

Organic Lubricant

Is your lubricant FDA Cleared?
Yes! Our organic lubricant is FDA cleared and made from only the finest ingredients.

What ingredients are in your lubricant?
Organic aloe leaf extract, organic peony root extract, organic passion flower extract, allantoin, tocopherol (Vitamin E), lactic acid, hydroxyethylcellulose, organic stevia, sorbitol, potassium sorbate, hyaluronic acid

Is your lubricant hypoallergenic?
Indeed. Our organic lubricant is glycerin, paraben, hormone, and fragrance free and designed for sensitive skin. 

Where is your lubricant made?
In beautiful Sonoma, CA.