FAQs

Orders

Tabu packages are shipped in plain brown boxes with no exterior branding. We keep the excitement inside the box, just for you.

While we cannot make any guarantees, we do our best to honor cancelation requests within an hour after the order is placed. Orders cannot be canceled after they have shipped.

Your satisfaction is our top priority. We will honor a refund minus the return shipping cost to your original form of payment within 120 days of delivery. We only ask that you share your feedback with us at support@heytabu.com. Please note shipping fees are non-refundable.

If you believe there is an issue with your product, please contact us right away at support@heytabu.com. Our manufacturers adhere to strict quality standards, and we are committed to providing the best products possible.

Products

Certainly, you can buy one here!

Our Nuri massager heats up to 97°f, which is just below your body's natural temperature. It should take about one minute to reach the maximum temperature.

Our massagers have a 1-year manufacturer warranty from the date of delivery. If you believe your massager is not operating as expected, please contact us at support@heytabu.com

Please check with your physician before use to confirm the products are safe for you. Our lubricant and massager should not pose any risk if you are pregnant. However, the lubricant is pH balanced for women and therefore can be "unfriendly" to sperm, so we don't recommend it if you are trying to get pregnant.

All kits and massagers include a charger in the package. If you believe your order was missing its charger, please send us a message at support@heytabu.com

Shipping

Standard shipping is free within the contiguous United States, and expedited 2-day shipping is $18. Standard shipping to Alaska & Hawaii is $10-15 and we do not offer an expedited option to these locations.

Tabu cannot guarantee transit times or delivery dates. Below are the estimated transit times for orders after they have left our warehouse:

Standard shipping 5-10 days

Expedited shipping 2 days

Carriers are selected based on their delivery performance to each location. Generally speaking, orders shipped with free Standard Shipping are delivered by USPS, and Express shipping are delivered by UPS.

Subscriptions

We currently offer a subscription to our lubricant.

You can choose to have your subscriptions ship every 30 or 90 days. You can move your ship date sooner, push it later, or skip a shipment at any time.

You can cancel your subscription at any time from the account management page. Please send us a message at support@heytabu.com if we can provide any assistance.