Tabu packages are shipped in plain brown boxes with no exterior branding. We keep the excitement inside the box, just for you.
We accept all major credit cards (Visa, Mastercard, American Express, etc), PayPal, Google Pay, Meta Pay, Venmo and ShopPay installments.
Payments through our website are secure, all transaction data is encrypted and payments are PCI compliant (The PaymentCardIndustry Data Security Standard (PCI DSS) is a security standard for organizations that handlecreditand debitcardinformation.)
While we cannot make any guarantees, we do our best to honor cancelation requests within one hour after the order is placed. Orders cannot be canceled after they have shipped.
If you believe there is an issue with your product, please contact us right away at firstname.lastname@example.org. Our manufacturers adhere to strict quality standards, and we are committed to providing the best products possible.
Our Nuri massager heats up to 97°f, which is just below your body's natural temperature. It should take about one minute to reach the maximum temperature.
Our massagers have a 1-year manufacturer warranty from the date of delivery. If you believe your massager is not operating as expected, please contact us at email@example.com
Please check with your physician before use to confirm the products are safe for you. Our lubricant and massager should not pose any risk if you are pregnant. However, the lubricant is pH balanced for women and therefore can be "unfriendly" to sperm, so we don't recommend it if you are trying to get pregnant.
All kits and massagers include a charger in the package. If you believe your order was missing its charger, please send us a message at firstname.lastname@example.org
Standard shipping is free within the contiguous United States & Canada, and expedited 2-day shipping is $18. Standard shipping to Alaska & Hawaii is $10-15 and we do not offer an expedited option to these locations.
Tabu cannot guarantee transit times or delivery dates. Below are the estimated transit times for orders after they have left our warehouse:
Standard shipping 5-10 days
Expedited shipping 2 days
Carriers are selected based on their delivery performance to each location. Generally speaking, US orders shipped with free Standard Shipping are delivered by USPS, and Express shipping are delivered by UPS. Canadian orders are typically delivered by Canada Post.
No! Canadian orders ship from our warehouse in Brampton, ON so there are no additional duties or fees to worry about as with a package crossing the border.
You can choose to have your subscriptions ship every 30, 60 or 90 days. We send an email reminder 5 days before your next order processes. You can move your ship date sooner, push it later, or skip a shipment at any time.